Terms & Conditions

Delivery

Macro Meals uses a next day carrier to delivery all items purchased online using DPD Local.

DPD Local will send you an email or text message with a ONE HOUR time slot for delivery.

As the products are perishable, if you are not able to receive the delivery it cannot be returned and is therefore chargeable to you, the customer.

If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery.

No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer.

Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbour’s house should mean it is within a short walking distance of your property and does not involve the courier travelling any further.

We do everything in our power to ensure that your delivery gets to you safely, and by the end of the next working day that we send it out. By agreeing to the T&Cs you will be responsible for ensuring that you will let our courier DPD know where to leave your parcel should you not be home by clicking the link provided to you via email or text (please do not opt for a local shop drop off as this will add an additional day to your delivery, meaning the meals will not be fit for consumption.) Should you not follow this step and the meals get returned to the depot, this will be out of our control and you will no longer be able to consume your meals if they are re-scheduled for the next day as they will no longer be fresh. This cannot be refunded.

Delivery Not Received

If the delivery of your meals has not been received on the date you were expecting, please let us know via email and one of the team will investigate the issue and get back to you as soon as possible.

Incorrect Item Received

If we have sent you an incorrect item, please notify us as soon as possible.

If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously, we shall not charge you for incorrect item.

Please send us a photo of your item together with your request via email.

Item Not Up To Standard

We shall be happy to exchange or refund any item you feel does not our quality standards, defective, or any item that has been damaged in transit.

Please send us a photo of your item together with your request via email.

Cancellation

Contact us via email immediately if you would like to cancel your order and we will do our best to sort this out for you. If the order has been processed then we cannot cancel the order and you will receive the meals you requested.

Refund Policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from us please email us via the Contact Us page.

Feedback

We operate an open and honest policy at Macro Meals and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

If you would like to make a comment or recommendation regarding our food, then please send the feedback via email.